Efun Refund Policy

1. General Refund Rules

All sales of digital CD Keys (CDKs) on Efun are final by default. We do not offer refunds for:

• Accidental purchases

• Change of mind

• Failure to check system/region requirements

• Partial use of a CDK bundle

2. When Refunds May Be Granted

Exceptions may be made in these cases only:

• Defective Keys: If your CDK fails to activate and we cannot provide a working replacement

• Undelivered Keys: If you don't receive your CDK within 24 hours of purchase

• Wrong Product: If we accidentally send an incorrect CDK

3. Refund Process

To request a refund:

1. Contact support at [support@etss.cc] within 7 days of purchase

2. Include:

   • Your order number

   • Proof of purchase

   • Screenshot of the activation error (if applicable)

3. Allow 3-5 business days for investigation

4. Non-Refundable Situations

No refunds will be given for:

• CDKs that have been revealed or redeemed

• Products purchased during sales or promotions

• Bans or restrictions imposed by game publishers

• Keys purchased more than 30 days ago

5. Approved Refunds

• Refunds will be issued to your original payment method

• Processing time: 5-10 business days after approval

• We reserve the right to offer store credit instead of cash refunds

6. Contact Us

For refund requests or questions:

• Email: [support@etss.cc]

• Please include "Refund Request" in your subject line