Efun FAQ

General Questions

Q: What is Efun?
A: Efun is a digital marketplace where you can purchase authentic CD keys for popular games at competitive prices.

Q: Are the CD keys legitimate?
A: Yes, all our keys are sourced directly from official publishers and distributors.

Purchasing Process

Q: How do I buy a CD key?
A: Simply browse our catalog, select your game, complete checkout, and receive your key instantly.

Q: What payment methods do you accept?
A: We accept major easypaisa，jazzcash and other popular payment options (varies by region).

Delivery & Activation

Q: When will I receive my key?
A: Most keys are delivered immediately after payment. Check your email (including spam folder) or account dashboard.

Q: My key isn't working. What should I do?
A: First verify the key was entered correctly. If issues persist, contact our support with your order details.

Account & Technical

Q: Do I need an account to purchase?
A: No, but creating an account lets you track orders and access purchase history.

Q: I forgot my password. How can I reset it?
A: Use the "Forgot Password" link on the login page to reset via email.

Refunds & Returns

Q: Can I get a refund if I change my mind?
A: Due to the digital nature of our products, we generally don't offer refunds for change of mind. See our Refund Policy for exceptions.

Q: What if my key is invalid?
A: We'll replace defective keys after verification. Contact support within 7 days of purchase.

Region & Compatibility

Q: Are there region restrictions?
A: Some keys may be region-locked. Always check the product page for restrictions before purchasing.

Q: Can I use these keys on any platform?
A: Each product page specifies compatible platforms (Steam, Origin, etc.). Verify compatibility before buying.

Security & Trust

Q: Is my payment information safe?
A: We use industry-standard encryption and never store your full payment details.

Q: Why are your prices lower than official stores?
A: We source keys in bulk from authorized distributors and regional partners, allowing us to offer better deals.

Customer Support

Q: How do I contact support?
A: Email us at [support@etss.cc] for assistance. We typically respond within 24 hours.

Q: Do you offer phone support?
A: Currently, we only provide support via email and live chat (during business hours).